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The Co$t of Poor Communication

How often do you find your inner voice screaming, "We've been here before," when in a meeting or on a phone call? Our psychological noise is tuning out certain words in an effort to protect us from engaging in an argument. Then, before we know it, we have a communication breakdown on our hands. Does this sound familiar? 

The truth is, many companies are penny-wise and dollar-foolish when it comes to relating to their employees. This is translating to more meetings regarding policies and procedures and less time actively working on the task at hand to increase revenue. Here is a prime example: In a 2015 Gallup Poll for U.S. Workforce Engagement, studies show that 31.5% of the U.S. Workforce is actively engaged in their job, 51% of the workforce is disengaged and 17.5% of the workforce is actively disengaged. What does this mean? It means that companies are spending exorbitant amounts of money paying for services their employees may, or may likely not, be supplying. The average company gets 62% of paid work completed on company time. 

If you have ever been in a meeting about a communication or policy breakdown, it might not surprise you to learn that, in a company of 100 employees, the organization spends an average of $528,000 per year in meetings, training, and disciplinary action to increase communication and productivity. This is an average of $20 per employee, per day!

How did this happen? It has been a slow fade. There are generational differences, cultural differences, gender differences and personality differences that add facets to the complex web of communications.

So, what can you do? How do you save your business from this expense? First, run triage. Stop the bleeding… then treat the wound. If you are spinning your wheels and not going anywhere, reach beyond the walls of your organization* and ask for an objective viewpoint to stabilize your situation. After all, can you afford poor communication?

*Metamorphosis is available for consultation and coaching nationwide. For more information and a free estimate, call: 708.945.5966. 

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